44.
The amount outstanding on March 21 is
- (A)
$156.40
- (B)
$179.60
- (C)
$276.40
- (D)
$299.60
Free CXC Office Administration Paper 1 May/June 2000 past paper from 2000. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
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CSEC Office Administration Paper 1 May/June 2000 - Free CXC Past Paper with Answers
Free CXC Office Administration Paper 1 May/June 2000 past paper from 2000. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
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An application for the position of dispatch clerk was addressed to the company. To whom should the mail clerk send this application?
Shipping supervisor
Administrative officer
Marketing manager
Personnel manager
In which of the following situations would the relationship between two employees be described as a 'lateral relationship'?
Each has a similar status in the firm.
One is more senior than the other.
One has been employed longer than the other.
Each has an important job in the company.
Which of the following pieces of equipment may be used to imprint slogans on envelopes?
Franking machine
Electric typewriter
Addressograph
Duplicating machine
Which of the following statements would apply to the ink-stencil method of duplicating? I. It is a cheap method of producing a large number of copies. II. The master can be used only once. III. The copies fade when exposed to sunlight. IV. Corrections cannot easily be made on the master.
I only
II and IV only
III and IV only
I, II and III only
Microfilming is used primarily for.
starting a new filing system
economising on the use of storage space for files
sorting files for numerical filing
destroying old records
Mr. Lee of the Sales Department asked the telephonist to transfer a call from a customer to Mr. Field of the Accounts Department. If the call is disconnected while it is being put through to the Accounts Department, what should the telephonist do?
Telephone Mr. Lee, explain what happened and offer an apology.
Telephone Mr. Field, explain what happened and offer an apology.
Leave the line open so that the customer can call again.
Ask Mr. Lee for the customer's number, call, apologise and connect to Mr. Field.
To determine if a reference book has information on a specific topic, one should consult the
foreword
title page
bibliography
index
In business a memorandum is used
for short letters
in place of post-cards
for internal communication
as a memory aid
Which of the following duties should be carried out by the mail clerk? I. Check that all enclosures are received. II. Stamp the correspondence to show the date received. III. Record remittances and send them to the bank. IV. Check if return addresses on the envelopes correspond with the addresses in the letters.
II only
I, II and III only
I, II and IV only
II, III and IV only
On opening the mail, the clerk discovers an envelope marked "Urgent" with no correspondence enclosed. Which of the following courses of action should be taken?
Contact the firm indicated in the return address on the envelope and explain the error.
Place a written report in the pending tray to the head of your department.
Expect that the company will send it as soon as the error is discovered.
Place the envelope in the waste basket and proceed with the opening of the other envelopes.
A business letter which begins with the salutation "Dear Sirs" should end with the complimentary close
Yours sincerely
Your affectionately
Yours faithfully
Faithfully yours
As a wages clerk, you are instructed to remove some PAYE Income Tax documents to make room for new ones. Which of the following employees' tax documents should you dispose of? I. Current employees who are on minimum wages II. Employees who have been transferred to other branch offices III. Employees who have left the company over the last five years IV. Employees who have retired for more than six years
II only
IV only
I and IV only
I, II and III only
A PBX system is used to facilitate
oral communication
written communication
retrieval of documents
storage of documents
A cheque which has been sent to your firm is made payable to another firm. What action should be taken? I. Forward the cheque to the firm to which it is made payable. II. Change the name on the cheque, initial it, and notify the sender. III. Make a note of the error in the Remittances Book. IV. Return the cheque to the sender.
I and III only
II only
II and III only
III and IV only
What should a receiving clerk do if a shipment has fewer packages than indicated on the receiving document? I. Ignore the discrepancy. II. Refuse the entire order. III. Notify the accounts department. IV. Record the difference on the delivery note.
I only
II only
II and III only
III and IV only
A draft of revised procedures for handling mail is to be prepared and submitted to the Office Manager. Which of the following formats should be used?
Letter
Report
Statement
Note
Your diary indicates that a certain file is needed today, but the officer who made the request is on sick leave for one week. Which of the following actions should you take?
Keep the file and give it to him as soon as he returns.
Check to see if someone else can take the necessary action.
Make an entry in the file that he was sick and return the file to store.
Make an entry in your diary to release the file two weeks hence.
Which of the following gives the procedure for filing in correct sequence? I. Check II. Sort III. Code IV. Cross-reference V. File VI. Index
I, VI, III, IV, II, V
II, I, VI, III, IV, V
III, II, IV, VI, I, V
III, VI, I, II, IV, V
Which of the following procedures could the file clerk BEST use to avoid delays in finding correspondence from Mary Browne-Smith?
Make a copy of each piece of correspondence and file it under Browne-Smith, Mary and Smith Browne, Mary.
File correspondence under Browne-Smith, Mary and cross-reference it under Smith Browne, Mary.
File correspondence under Mary Browne-Smith without re-arranging the name to avoid confusion.
File correspondence under Smith Browne, Mary and cross-reference it under Browne-Smith, Mary.
The Head Office of a Caribbean company uses a geographical filing system. In which order should index cards for the following be filed? I. Anthony Jackson, Queen Street, Bridgetown, Barbados II. Brown Brothers Ltd., Broad Street, Roseau, Dominica III. Carlton Associates, Grenville Street, Basseterre, St Kitts IV. Smith and Co. Ltd., High Street, St. John's, Antigua
II, III, I, IV
II, III, IV, I
III, II, I, IV
IV, I, II, III
The filing system in your office is to be changed from the alphabetical system to the numerical system. How would this change affect the filing system?
There would be less confusion from similar names on file.
It would be cheaper.
Expansion of files would be easier.
The filing clerk would remember numbers easily.
Which of the following would be recorded on a minute sheet in a file?
Extracts of reports of meetings
A list of correspondence contained in the file
A summary of each item of correspondence in the file
Notes between staff members on correspondence contained in the file.
Which of the following are MOST likely to be kept in departmental files?
Personal records
Dead files
Customer files
Specialised documents
Under which of the following conditions would a cross-reference sheet be prepared?
Two pieces of correspondence are to be put in the same file.
One piece of correspondence can be put on two or more files.
Correspondence is to be seen by more than one person.
The current correspondence refers to previous correspondence.
A telephone call comes to the receptionist for a visitor, Mr. Lee, who is with the sales manager in his office. What action should the receptionist take?
Put the call through to the sales manager's office.
Make a note of the call and give it to Mr. Lee.
Ask Mr. Lee to take the call on another telephone line.
Ask the caller to call back at a given time.
The salesman from Beverages Manufacturing Co., Ltd. has arrived for his appointment to see the Manager, Mr. Hill. However, Mr. Grant of Healthy Foods Co., is meeting with Mr. Hill: Which of the following would be the BEST response for the receptionist to make?
"I am sorry, Mr. Hill is busy at present. He is having a discussion with Mr. Grant of Healthy Foods Co."
"Mr. Hill is busy. You will have to wait. Please take a seat."
"I am sorry, Mr. Hill will be busy for a few minutes. Will you have a seat?"
"Mr. Hill is busy with a caller. You can either wait a few minutes or make a new appointment."
The correct procedure for a receptionist to use when introducing a visitor is to announce the person's
name
name and company
name, title and company
name, company and title
Which of the following names can be used to refer to the reception area?
I. Lobby II. Information desk III. Service entrance IV. Enquiries desk
I and II only
I, II and III only
I, II and IV only
II, III and IV only
Members who cannot attend a meeting at which officers will be elected but who wish to vote can do so by
poll
proxy
order
ballot
For which of the following duties is a chairman of a meeting responsible?
I. Approving the agenda II. Seconding all motions III. Signing the adopted minutes of the last meeting IV. Directing and controlling the proceedings at the meeting
I, II and IV only
I, III and IV only
II, III and IV only
I, II, III and IV
The notice and agenda of an Annual General Meeting of a public company should be sent to shareholders at LEAST
2-3 days before the meeting
6-14 days before the meeting
21 days before the meeting
one month before the meeting
In what order should the following items on an agenda be arranged?
I. Any other business II. Minutes of last meeting III. Matters arising from the minutes IV. Space allocations and equipment
II, III, IV, I
II, IV, I, III
IV, I, II, III
IV, II, III, I
If the number of persons required to form a quorum is NOT present, the meeting must be
adjourned
postponed
conducted as a sub-committee
conducted as an extra-ordinary meeting
In the Caribbean, which of the following can usually be obtained through a travel agency for travel overseas? I. Airline tickets II. Hotel reservations III. Foreign currency IV. Visas to visit foreign countries
I only
I and II only
I, II and III only
I, II, III and IV
Which one of the following documents is NOT used in the Works Control Office?
Job cards
Planning master
Destination sheet
Progress advice
You are travelling to a country which is one hour ahead of your time. If your plane departs at noon and your flight takes one hour and fifteen minutes, at what time would you arrive at your destination?
hours
hours
hours
hours
The purpose of a visa is to
record entry and exit to and from a country
verify that all taxes were paid in your country
introduce a person to a foreign country
grant permission to enter a country
Which of the following bits of information is NOT required by the Human Resource Officer when recruiting staff?
Disciplinary procedures
Duties and responsibilities
Attitudes and skills
Qualifications of applicants
An employee's gross earnings were . His statutory deductions totalled and voluntary . How much was his net pay?
$151.00
$160.80
$173.00
$214.60
Which of the following is NOT a function of the Human Resources office?
Preparing cheques for training specialists
Evaluating training programmes
Arranging for employee induction
Preparing staff records
A 'post-dated cheque' is one which
carries a date after that on which it is written
carries a date before that on which it is written
is mailed on the day on which it is written
is mailed after the date on which it is written
In which of the following situations should the customer's account be credited?
I. Damaged goods were returned by the customer. II. Containers, on which a deposit was charged, were returned by the customer. III. The customer was undercharged for goods supplied. IV. The customer was charged twice for the same goods.
I and II only
I, II and IV only
III only
I, II, III and IV
A customer wishes to pay a shopkeeper with a cheque which was paid to him. What must he do before passing the cheque to the shopkeeper?
Write 'A/c Payee Only' on the back of the cheque.
Replace his name on the cheque with the shopkeeper's name and initial the change.
Sign his name at the back of the cheque and request that payment be made to the shopkeeper.
Present the cheque to the shopkeeper with a letter asking the bank to give him the money.
The amount outstanding on March 21 is
$156.40
$179.60
$276.40
$299.60
Which of the following bank services should be used to pay specified personal bills each month?
I. Ask the bank to act as an executor. II. Use standing order facilities. III. Ask the bank to pay the creditors on demand. IV. Lodge post-dated cheques for creditors with the bank.
I and II only
I and IV only
II and III only
III and IV only
The MAIN reason for controlling credit is to
deal with delinquent customers
minimise bad debts of customers
meet financial commitments to creditors
give credit to all customers
The above table gives the number of hours an employee worked in one week. What is the gross pay if the rate of pay is $10.00 an hour for an 8-hour day, Monday to Friday, and time-and-a-half for overtime and Saturday?
$480.00
$520.00
$560.00
$720.00
How many reams must be ordered on April 23 to restore stock on maximum?
20
30
45
50
Which of the following items would a stock clerk be responsible for ordering? I. Postage stamps II. Pens III. Typewriters IV. Typewriting ribbons
III only
II and IV only
I, II and IV only
I, II, III and IV
What is the correct action to be taken by a receptionist who has run low on stationery?
Send immediately to suppliers for a further order.
Ask the Petty Cashier for money to buy stationery.
Complete a requisition and hand it to the stock clerk.
Buy the stationery at her expense and make a claim later.
Which of the following sets of information is NOT required when preparing purchasing requisitions?
Date, reference, quantity
Description, department, signature
Transport, tax, arrival time
Sender, catalogue number, supplier
Which of the following abbreviations is MOST likely to be included on an invoice?
R.S.V.P.
E. & O.E.
N.C.R.
R.D.
Which of the following documents is sent to the buyer when goods are purchased?
An invoice
A quotation
An enquiry
A debit note
A time card is used when calculating the
salaries for monthly paid workers
machine hours needed for a job
time required to complete a job
wages for hourly paid workers
An invoice dated 6 May was billed for $500 and allowed a trade discount of . The terms were 2/10, N/30. If the customer pays the bill on 19 May, the amount payable is
$470.75
$477.75
$480.25
$487.50
The factory office is responsible for planning and organising the
production processes
marketing of goods
contracts of employment of the workers
costs of production
Which of the following sequences gives the order in which the duties of a dispatch clerk would be performed? I. Prepare II. Frank III. Check IV. Record V. Sort
I, II, V, IV and III
II, V, IV, III and I
III, I, V, II and IV
IV, II, I, III and V
Which of the following should appear in a resumé? I. Name of applicant II. Position for which application is made III. School(s) applicant attended IV. Name of applicant's parent or guardian
I and II only
I and III only
III and IV only
I, II, III and IV
Which of the following is NOT included in a job description?
Title of the job
Results of the job interview
Statement of the duties
Name of the employee's supervisor
Which of the following appear in the debit column of a bank statement? I. Standing orders honoured II. Amounts deposited III. Interest received IV. Cheques drawn
I and IV only
II and III only
I, II and III only
I, II, III and IV