Free CXC Office Administration Paper 2 May/June 2017 past paper from 2017. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
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CSEC Office Administration Paper 2 May/June 2017 - Free CXC Past Paper with Answers
Free CXC Office Administration Paper 2 May/June 2017 past paper from 2017. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
Opening the interactive papers…
Every question from this paper as text. See the answers and worked solutions. Questions are the property of the Caribbean Examinations Council; Caribbean AI is not affiliated with CXC.
Identify TWO forms of visual communication and for EACH, state its purpose.
Visual communication Purpose
Visual communication Purpose
[4 marks]
Explain what is meant by the term 'vertical flow of information'.
[2 marks]
Briefly describe how decisions are made in a decentralized business structure.
[2 marks]
Assume you are M Jennings of 7 Pineapple Grove, Potter's Village, Antigua, who presently works with Kewan Manufacturing Co. Ltd at 6 Daisy Crescent, St. John's, Antigua, as a purchasing clerk. A few months ago you applied to the University of the West Indies, Cave Hill, Barbados to pursue a degree programme in Business Education and were accepted by the institution to start your studies at the beginning of the school year in August.
Write a letter of resignation to Mr Ted Roye, the human resource officer, in the space provided below.
[7 marks]
List THREE services that a telephone company provides.
[3 marks]
State any TWO procedures to be followed when receiving parcels in an office.
[2 marks]
State TWO examples of intellectual property.
[2 marks]
As a senior student, you are required to research and make a presentation at your Business Education Club meeting on the culture of the work situation/environment. You consider the following factors:
Using the outline below, recommend TWO practices for EACH of the factors listed that may assist students in preparing for the world of work.
[8 marks]
Define any TWO of the following terms that are associated with business meetings:
Proposal 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........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................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.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
<![CDATA[The personal assistant, in making air travel reservations for an executive, needs to ask a number of questions such as, 'which airline is preferred' to ensure that arrangements are done to the executive's satisfaction. State **THREE other** questions that should be asked before making travel arrangements for an executive.[2 marks]
The personal assistant, in making air travel reservations for an executive, needs to ask a number of questions such as, 'which airline is preferred' to ensure that arrangements are done to the executive's satisfaction.
State THREE other questions that should be asked before making travel arrangements for an executive.
[3 marks]
There are times when appointments have to be cancelled or rescheduled.
Suggest TWO actions a receptionist should take to ensure that clients are not inconvenienced when appointments have to be rescheduled.
[2 marks]
The following information is given to you to prepare an itinerary for Mrs Donna Chang, senior sales officer, who will be travelling over the period 10–12 July 2017.
Using an appropriate format, prepare the itinerary for Mrs Donna Chang in the spaces provided below and on page 12.
[15 marks]
The Factories Act is legislation used to regulate working conditions.
State TWO provisions of this Act.
[2 marks]
State TWO external factors that may influence employee turnover.
[2 marks]
A spreadsheet is one of the software packages often used in an accounts office.
Give TWO uses of a spreadsheet.
[2 marks]
Tom Brown and Joan Gray, two employees of York Sugar Factory, are paid gross wages of $780 and $900 respectively for Week 4. Income tax is charged at 15 per cent and National Insurance at 10 per cent.
Complete the following payroll sheet to calculate the net pay for each of the employees. Show all working.
[5 marks]
Tom Brown and Joan Gray, two employees of York Sugar Factory, are paid gross wages of $780 and $900 respectively for Week 4. Income tax is charged at 15 per cent and National Insurance at 10 per cent.
Complete the following payroll sheet to calculate the net pay for each of the employees. Show all working.
| Name | Gross Pay ($) | Income Tax ($) | National Insurance ($) | Total Deduction ($) | Net Pay ($) |
|---|---|---|---|---|---|
| Tom Brown | 780 | ||||
| Joan Gray | 900 | ||||
| Total |
[5 marks]
On 30 April 2017, Sam Desdemoine of 21 Rose Lane, Falmouth, Jamaica, placed an order (#20) to Big Joe’s Juice Complex, 15 Farm Road, Lucca, Hanover, for 10 cases of apple juice but only received 8 cases.
Complete the credit note below to be sent to the purchaser for the $500 refund.
CN 05
| QUANTITY | DESCRIPTION | AMOUNT |
|---|---|---|
[4 marks]
On 30 April 2017, Sam Desdemoine of 21 Rose Lane, Falmouth, Jamaica, placed an order (#20) to Big Joe’s Juice Complex, 15 Farm Road, Lucca, Hanover, for 10 cases of apple juice but only received 8 cases.
Complete the credit note below to be sent to the purchaser for the $500 refund.
[4 marks]
State the meaning of the term 'errors and omissions excepted (E & OE)' as used on purchases and sales documents.
[2 marks]
Differentiate between 'cash on delivery' and 'cash with order'.
[2 marks]
State TWO factors that must be considered before selecting a supplier of goods and services for a business.
[2 marks]
The following is an extract of an incomplete petty cash book. You are required to use the Impress System to complete the analysis extension columns and balance the account on 30 April 2017.
| Cash Received ($) | Date | Details | Voucher No. | Totals ($) | Stationery | Postage | Travel |
|---|---|---|---|---|---|---|---|
| 500.00 | 1 April | Cash | |||||
| Office paper | 10 | 260.00 | |||||
| 15 April | Taxi fare | 11 | 130.00 | ||||
| 25 April | Stamps | 12 | 50.00 | ||||
| Total for the month |
[6 marks]
The following information is given to an accounts clerk to fill out a cheque for a weekly paid employee.
Use the draft provided below to complete the cheque.
[3 marks]
Identify ONE type of service offered by EACH of the following financial institutions:
[2 marks]
State TWO duties of a clerk in the customer service department.
[2 marks]
The functions of the corporate communications clerk include promoting, maintaining and improving the corporate image of the company.
List TWO tasks performed by the clerk in carrying out this role.
[2 marks]
White's Manufacturing Co. Ltd, 168 Spanish Town Road, Kingston, Jamaica, are manufacturers of school and work uniforms in various colours and styles. On 10 June 2017, Mr Shawn McCarthy is scheduled to make uniform deliveries to several customers. He drives a Toyota Hiace pick-up van, licenses DB 18670. He is assigned a Mr John Harris as his assistant on the delivery routes.
The customers for whom deliveries are to be made are: Mace Corporation located at 56 Washington Boulevard, Kingston — an order for 60 work jump suits; 30 yellow and the remainder orange. A delivery is to be made to Stanford and Samuel Brothers Limited whose office is located at 129 Twickenham Gardens in Spanish Town, 14 miles outside of Kingston — an order for 30 men's black pants and 20 blue shirts.
After each delivery the assistant makes comments in the required column on the destination sheet, indicating whether the delivery was made, and any issues encountered during delivery.
On the destination sheet provided below and on page 21, fill in the appropriate information given above that would enable safe and prompt delivery of the goods ordered. The sheet is to be signed by the supervisor, Mr Jordan Rich.
[9 marks]