CSEC Office Administration Paper 2 May/June 2018 - Free CXC Past Paper with Answers

A receptionist is the first person a customer interacts within an organization. State TWO attributes/qualities receptionists must possess.

Amanda Sykers works as a receptionist in a multinational office in Bridgetown, Barbados. A major function of her job is to follow-up on customers' queries to ensure that transactions are completed within three working days.

Describe ONE reminder system Amanda may use to ensure that all matters are followed through to resolution.

Complete the reception register form using the information below.

On 29 April 2018 Mr Rajiv Goldson arrived for a 2:55 p.m. appointment with the Marketing Manager, Miss Olivia Shields. Mr Goldson received an emergency call to pick up his daughter from school and had to leave five minutes after he arrived. He would like to reschedule his appointment. All timings must appear as 24-hour timings.

Complete the reception register form using the information below.

On 29 April 2018 Mr Rajiv Goldson arrived for a 2:55 p.m. appointment with the Marketing Manager, Miss Olivia Shields. Mr Goldson received an emergency call to pick up his daughter from school and had to leave five minutes after he arrived. He would like to reschedule his appointment. All timings must appear as 24-hour timings.

RECEPTION REGISTER

| DATE | TIME IN | TIME OUT | VISITOR'S NAME | TO SEE |

Write a note to Miss Shields stating why Mr Goldson was unable to keep his appointment.

Mr Elvis Robins needs to travel on company business to Jamaica, Antigua, Guyana and Barbados over the next two weeks. Payments for his hotel accommodation, meals and local travel will be made by credit card.

State THREE advantages of Mr Robins' use of a credit card for his business travel expenses.

Guyana Press Associates is advertising to recruit a clerk for its human resource office. Anula Boodraj has just completed a human resource training course which included communication skills, electronic document processing and management. The job requires the human resource clerk to report to the human resource manager. Anula believes she meets the job requirements and wishes to apply.

Outline THREE duties Anula should expect to perform, if she is offered the job.

As a human resource clerk, list TWO characteristics that Anula must possess.

The Human Resource Manager explains to Anula that there is a performance appraisal system in place. Explain, using six points, how a properly constructed appraisal may serve as an effective tool in managing the performance of an employee.

As part of a work experience programme in high school, students are assigned to work in the accounts office as an accounts clerk.

As part of a work experience programme in high school, students are assigned to work in the accounts office as an accounts clerk.

State TWO functions of the accounts office that may be observed by a student on the work experience programme.

Identify TWO duties an accounts clerk would expect to be assigned.

Briefly explain why confidentiality is one of the attributes required of a clerk in the purchasing department.

As part of its cash controls, the Computer Repairs Services prepares monthly bank reconciliation statements.

Using the information provided in the cash book and bank statement below, prepare the revised cash book and bank reconciliation statement on page 17 for presentation to the chief accountant on 30 May 2018.

CASH BOOK

SAVERS BANK LTD

RECONCILIATION REVISED CASH BOOK

Computer Repairs Services Bank Reconciliation Statement as at

Patrick Green is a clerk in the sales, marketing and customer service department of Parks and Hudson Company Limited. Maintaining accurate sales records is one of the functions of the sales office.

State TWO ways in which Mr. Green could maintain accurate sales records.

State TWO functions of the marketing office apart from maintaining records.

Identify TWO functions of the customer service department that are important in maintaining good customer relations.

Samantha Browne worked as a corporate communications clerk for the past three years at Jambeck Corporation and has gained tremendous experience in this area. She is planning to make a career change by securing a job at Intrinsic Company Limited.

Recommend to Intrinsic Company Limited, THREE ways in which Samantha could improve the company's image with prospective customers.

State THREE ways in which the destination sheet could increase the success of the operations, dispatch and transport services in the organization to more efficiently provide goods and services to its customers.