CSEC Office Administration Paper 2 May/June 2023 - Free CXC Past Paper with Answers

State THREE benefits of maintaining good interpersonal relations within an organization.

During a staff meeting while Juan was speaking, his supervisor used the hand gesture shown below.

Suggest TWO ways in which this gesture could be interpreted.

State THREE advantages of using multimedia presentations as a channel of communication.

The following conversation took place between two employees at Safety Supplies Inc.

Mr Maxwell: Did you hear that Ms Bacchus, the HR clerk, applied for two weeks' sick leave? I heard she actually went on a shopping trip in Miami. Ms Jolly: Oh? Are you sure? But someone told me she is ill and went to Miami for medical treatment. Mr Maxwell: I wonder who we could ask who would know the real story. No one that I asked knows. Ms Jolly: Perhaps someone in HR would tell us. I will ask Liza, the new girl. Colleagues, I overheard your conservation and would like to meet you in my office immediately.

Based on the scenario above, suggest THREE actions the human resource manager should take when meeting with Mr Maxwell and Ms Jolly.

Outline TWO strategies that the human resource department could implement to improve employee relations at Safety Supplies Inc.

Identify THREE items of information that the receptionist should record when taking a message from a caller.

State TWO reasons why a company would use a courier service.

MJ Enterprises has its mail delivered to a post office box at the local post office. State TWO advantages of using this service.

More than two months ago, Ms Joylin Pandor of 21 Tulip Drive, Canouan was interviewed for the post of receptionist as advertised in the flyer shown below. Although she has the necessary qualifications for the job, she has not been contacted by the company.

JOB VACANCY

MARTIN AND MARTIN LTD CHARLESTOWN CANOUAN

Our company is rapidly expanding and needs a RECEPTIONIST! If you think you are qualified send an application to Mr Stuart Benjamin Human Resource Manager by 28 April 2023

The job description may be found on our website www.martinX2.com

Assume you are Ms Pandor. Draft a follow-up letter to the company indicating that you are still interested in the position.

State THREE ways in which a receptionist can assist in maintaining a positive image of the organization.

The filing administrator, Mr Ricardo Gomez, informed the filing clerk of management's decision to change from a decentralized to a centralized filing system.

Identify FOUR benefits of implementing a centralized filing system.

Mrs Britney Williams has been employed as a filing clerk with Delta Legal Corporation for the last six years. Based on her outstanding performance, she was offered the position of administrative assistant in the accounts department.

Assume you are Mrs Britney Williams. Write an email to the human resource manager, Kaylin Joseph ([email protected]) informing her that you have accepted the offer. The email should be copied to your supervisor, Mr Ajani Singh.

EMAIL

TO: CC: DATE: (Current date) SUBJECT:

Organizations should do all that is possible to keep their employees satisfied.

State TWO internal factors that might contribute to employee turnover in an organization.

Describe EACH of the following functions of the human resource department.

A currency memorandum is shown below.

Complete the missing information in the memorandum to answer the following questions. (Show all working.)

Determine the TOTAL cash to be received by Marion Hislop.

Terry Lansiquot is to be paid $616. He must receive no more than five $2 notes. Determine the number of $100 notes and the number of $2 notes that he must receive.

State THREE functions of the clerk in the marketing and customer service department.

Identify THREE reasons why periodic inventory checks are important to an organization.

During the quarterly stocktaking exercise, the purchasing clerk observed that the stock card (No. 30) for white letter-size paper was incomplete. The paper is located on Shelf 15.

Use the information in the table below to complete the stock card provided on page 19.

Date	Transaction
01 November	Balance in stock: 8 boxes
10 November	Purchased 37 boxes from Paper Supply Ltd; Invoice #212
23 November	Accounts department requested 12 boxes; Requisition #215
25 November	Issued 30 boxes to the mailroom; Requisition #220
26 November	Purchased boxes from J's Bookstore to restore to maximum level; Invoice #230
04 December	Issued 11 boxes to the HR Department; Requisition #239

One of the forms used in the factory office is the planning master.

Identify TWO items of information that should be included in the planning master.

Explain the use of EACH of the following documents in the transportation office.

Sip and Drink Manufacturing Company is located at 14 High Street, Roseau, Dominica. On 20 April 2023, Mr O'Brian Henry, the operations supervisor, was inspecting the new juice extract machine when it malfunctioned.

Assume that you are Ariel Charles, the operations clerk. Using the notes below, complete the accident report on pages 23 and 24.

The production manager, Mr Fabian Isaac, was present and applied ice to the injured fingers while they waited for the ambulance to arrive.
A lever on the machine that Mr Henry was inspecting became loose and fell on his right hand. This is the 4th accident to occur this year.
The production manager called the ambulance service as soon as the accident occurred. The ambulance took 30 minutes to arrive.
Mr Henry was taken to Roseau General Hospital where he received treatment and was released.
The accident occurred at 1:30 p.m. in the operations room.
Two of Mr Henry's fingers on his right hand were bruised and swollen.

CSEC Office Administration Paper 2 May/June 2023 Questions

Question 1 (15 marks)

Question 2 (15 marks)

JOB VACANCY

Question 3 (15 marks)

EMAIL

Question 4 (15 marks)

Question 5 (15 marks)

Question 6 (16 marks)