CSEC Office Administration Paper 2 May/June 2021 - Free CXC Past Paper with Answers

< ![CDATA[State FOUR factors which might influence the selection of an effective communication medium.

For EACH of the following pieces of equipment, state how it may be used for processing outgoing mail.

On 10 May 2021, Miss Aliya Henderson received the following message.

Assume that you are Miss Henderson. Use the following form to prepare the email as requested. The email should include all the relevant information, including the time of EACH interview.

Message Details:

Received by: Cheryl Doraville (Receptionist)
Message For: Aliya Henderson – Administrative Clerk
From: Mr James Charles – Human Resource Manager (HRM)
Of: Caribbean Stores, St James, Barbados
Re: Interviews for the position of accounts clerk
The HRM has requested that you email Mr Peter Brown, the accountant, reminding him of the interview. His email address is [email protected].
Mrs Nicole Francois (bursar) has agreed to be part of the interview panel.
Only the candidates with an (X) by their names will be interviewed (See the list below.)
The interviews should be scheduled one hour apart.
Interviews will be held two weeks from today’s date and start at 10 a.m.
Interviews will be held in the company’s conference room.
The interviews will be conducted alphabetically by last name.

Define EACH of the following terms, as they relate to information management.

Explain EACH of the following characteristics of an effective records management system.

After graduation, Imani Boothe sent out several applications for a clerical position. She was fortunate to receive two job offers at the same time. One job was from a large, international organization located more than twenty miles away from her residence, while the other was from a small business enterprise one mile away from her residence.

Outline THREE factors Imani should consider before deciding on which job to accept.

One of the corporate records that a company is required to maintain, by law, is the register of shareholders. State THREE other records that a company is required to maintain.

Suggest FOUR activities that the secretary to the board of directors might perform after a general meeting.

The general manager, Mr Charles Knox, is planning to travel to Europe to the first annual general meeting of the Global Group of Companies. He informed the travel agent that the only document that he has so far is his national identification card.

Assume that you are the travel agent. Recommend THREE travel documents that might be required for travel to Europe, describing the purpose of each.

Document Purpose

Mr Knox booked a seaside suite at one of the modern hotels in Europe. Advise Mr Knox of TWO advantages of paying for his accommodation by credit card.

SECTION II

Answer ALL questions in this section.

(a) (i) Explain the term 'crossed cheque'.

(ii) On 12 May 2021, Susanne Tomlinson received the cheque shown below as a birthday gift. When she attempted to cash the cheque she was told that she could not receive the funds.

Outline TWO reasons why the bank denied her access to the funds.

Explain the term 'crossed cheque'.

On 12 May 2021, Susanne Tomlinson received the cheque shown below as a birthday gift. When she attempted to cash the cheque she was told that she could not receive the funds.

Outline TWO reasons why the bank denied her access to the funds.

Mr Lucas Sydney, a human resource manager, identified the reasons why persons chose to leave a permanent job after several years of employment as

poor working conditions
low job satisfaction
limited training opportunities
low salary.

Brittany Boyce, a human resource clerk, was asked to assist the department in addressing these reasons.

Assume that you are Brittany. Using the following form, write a memorandum to the human resource manager outlining ONE way in which the company could address EACH of the reasons given above.

MEMORANDUM

TO: DATE: (Current date)

FROM:

SUBJECT:

Define the term 'quotation' as used in the procurement department.

Describe EACH of the following types of discounts offered in the sales and marketing department.

Goods on consignment

Michael Maragh, a clerk employed in the sales, marketing and customer service department has completed a training course and acquired new skills.

Describe how EACH of the skills listed below would enhance the work of the department.

Assume you are Mr Maragh, state ONE benefit, other than acquiring new skills, of participating in training activities.

State TWO reasons for preparing a job card.

Outline TWO duties that are performed in the operations office that contribute to the efficiency of a business.

On 19 May 2021, Décor and Things ordered the following goods from Party Creations:

2 bags of balloons
1 box of party hats
80 whistles

Sancha Peters, the clerk in the despatch office, was asked to prepare the delivery note to accompany the goods.

The delivery will be made by Mr John Gomez on 25 May 2021 and will be received by Mr Tommy Felicien, the purchasing manager at Décor and Things.

Using the form on page 21, complete the delivery note.

CSEC Office Administration Paper 2 May/June 2021 Questions

Question 1 (15 marks)

Question 2 (15 marks)

Question 3 (17 marks)

Question 4 (11 marks)

Question 5 (16 marks)

Question 6 (6 marks)