Free CXC Office Administration Paper 2 May/June 2019 past paper from 2019. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
Answer keys are free on Caribbean AI. View the answers to every past-paper question at no cost - no payment needed - with step-by-step worked solutions and instant AI marking available on Premium.
CSEC Office Administration Paper 2 May/June 2019 - Free CXC Past Paper with Answers
Free CXC Office Administration Paper 2 May/June 2019 past paper from 2019. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
Opening the interactive papers…
Every question from this paper as text. See the answers and worked solutions. Questions are the property of the Caribbean Examinations Council; Caribbean AI is not affiliated with CXC.
Identify FOUR barriers to effective communication.
[4 marks]
List FOUR functions of the office in business activities.
[4 marks]
Harry and Byles Ltd has been in operation for the past two years. At its annual retreat it was agreed that fostering good relationships with colleagues would significantly contribute to the ongoing success of the business.
Identify THREE measures that could be taken to contribute to better working relationships among colleagues.
[3 marks]
You are secretary to Mr Roger Byles, director of administration, and he has instructed you to draft a memorandum to all clerical staff informing them of the upcoming automation of mailing functions scheduled to begin on 17 June 2019.
There will be a meeting for all clerical staff on 29 May 2019 at 2 p.m., in the main conference room, to introduce the use of collating, folding and sealing machines. All are expected to attend.
The secretary is to include TWO advantages of using these different machines. Today's date is to be inserted.
Write the memorandum using the template below.
MEMORANDUM TO: All Clerical Staff FROM: Mr Roger Byles, Director of Administration DATE: (Today's date).................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................S.U.B.J.E.C.T.: Automation of Mailing Functions
You are to include TWO advantages of using these different machines. Today's date is to be inserted.
[4 marks]
State THREE advantages of using the computer instead of microfilm to enhance the general and specialized office work in the modern office.
[3 marks]
List FOUR factors which should be considered when seeking employment.
[4 marks]
Melissa Jackman has been employed as a human resource clerk for the last five years with Thomas and Henry Company Ltd, which is located at 200 King Court, Kingston, Jamaica. She recently applied for an administrative assistant position at another company and was successful in securing that coveted job. Consequently, Melissa needs to write a letter of resignation to her current employer, giving adequate notice. Her resignation is effective as of 30 June 2019. Melissa should write the resignation letter to Mrs Monica Silverman, the human resource manager. Melissa resides at 100 Martin Place, Emerald City, Spanish Town, St Catherine.
Compose a resignation letter dated 31 May 2019 using the information above and any other relevant details.
[11 marks]
Assume you have been hired as the new receptionist at Michilen Manufacturing Co. Ltd. State THREE ways in which you, as the new receptionist, should deal with unscheduled visitors to the office.
[3 marks]
You are responsible for planning the firm's annual general meeting. There are two attendees who have been designated ex-officio members. (i) State TWO responsibilities of the ex-officio members at that general meeting. (ii) State TWO important features of a hotel you should consider when making reservations for staff members travelling overseas on business.
[4 marks]
State TWO responsibilities of the ex-officio members at that general meeting.
[2 marks]
State TWO important features of a hotel you should consider when making reservations for staff members travelling overseas on business.
[2 marks]
Yanique Brooks was elected as the new secretary for the Students Upward Rising Club at the Goldenrule High School located at 50 Robin Circle, Kingston. Members of the club are final year students planning for graduation.
Draft a notice and agenda of a meeting scheduled to be held at the school, in Club Meeting Room 5 on 1 June 2019 at 3:00 p.m. for all executive members of the club. Ensure that the agenda includes the topic, school leaving updates and any other necessary information.
[8 marks]
SECTION II Answer ALL questions in this section.
(i) State TWO staff evaluation/appraisal criteria that might be used for employee performance assessment throughout an organization. (ii) Define the term 'induction' as used by human resource professionals. (iii) State TWO types of staff welfare facilities that might be provided by an organization to ensure the well-being of its employees.
[6 marks]
State TWO staff evaluation/appraisal criteria that might be used for employee performance assessment throughout an organization.
[2 marks]
Define the term 'induction' as used by human resource professionals.
[2 marks]
State TWO types of staff welfare facilities that might be provided by an organization to ensure the well-being of its employees.
[2 marks]
Sharona Belfonte was recently successful at an interview for the position of junior human resource supervisor with a newly established firm, Henderson and Biggerman Co. Ltd. The firm is in the process of drafting various documents for the human resource department and Sharona is expected to contribute.
Sharona is asked to assist in drafting a job description for a human resource clerk who is under the supervision of the administrative manager. The clerk will be paid $4000 - $5000 per month.
Complete the form provided below with the relevant information needed for a suitable job description for a human resource clerk. Be sure to use the current date. Marks will also be awarded for the appropriateness of the content that you provide.
Job Title: Human Resource Clerk Department: Human Resource Salary Level: Reports To: Vacation Leave: Benefits: Job Summary (TWO points required):
Duties and Responsibilities (TWO points required).
Current Date:
[9 marks]
As part of a work experience programme in high school, students are assigned to work in the accounts office of a firm, as accounts clerks.
State TWO functions of the accounts office that may be observed by a student on the work experience programme.
[2 marks]
State TWO duties an accounts clerk is likely to be assigned.
[2 marks]
Your schoolmate has been assigned to work in the purchasing department.
Explain why integrity is one of the attributes required of a clerk in the purchasing department.
[2 marks]
Samples of four petty cash vouchers are shown below.
Petty Cash Voucher Date: 5 March 2019 Required for: Amount: Cleaning supplies $35.00 Signature: Passed by:
Petty Cash Voucher Date: 12 March 2019 Required for: Amount: Stamps $13.00 Signature: Passed by:
Petty Cash Voucher Date: 20 March 2019 Required for: Amount: First-aid equipment $12.25 Signature: Passed by:
Petty Cash Voucher Date: 28 March 2019 Required for: Amount: Envelopes $15.00 Signature: Passed by:
(i) Record the transactions above in the petty cash book provided on page 17. Total all columns and balance the petty cash book at the end of the month, restoring the imprest to the beginning balance of $120.00. (ii) List TWO possible outcomes of not having petty cash funds.
[9 marks]
Record the transactions above in the petty cash book provided on page 17. Total all columns and balance the petty cash book at the end of the month, restoring the imprest to the beginning balance of $120.00.
[7 marks]
List TWO possible outcomes of not having petty cash funds.
[2 marks]
You are the marketing clerk for a large company.
State THREE duties you must perform to help keep the marketing office running efficiently.
[3 marks]
Identify THREE functions in the transport office which the clerk is likely to perform.
[3 marks]
Your firm has suffered major negative publicity in recent months.
Describe THREE ways in which the upkeep of the company's website can help to solve the problem of a negative corporate image.
[6 marks]
Keeping customers happy also impacts on the corporate image of an organization.
Recommend THREE actions that can be taken to maximize customer satisfaction.
[3 marks]