Free CXC Office Administration Paper 3 May/June 2016 past paper from 2016. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
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CSEC Office Administration Paper 3 May/June 2016 - Free CXC Past Paper with Answers
Free CXC Office Administration Paper 3 May/June 2016 past paper from 2016. Includes a worked answer key. Open the PDF, take a timed test, and study with AI on Caribbean AI.
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Every question from this paper as text. See the answers and worked solutions. Questions are the property of the Caribbean Examinations Council; Caribbean AI is not affiliated with CXC.
Instructions: Read the following case study and answer ALL questions.
Mannings Foods Inc. (MFI) located at Middle Street, Kingstown, St Vincent, manufactures over 175 varieties of food items which it markets under a number of brands. The company does both wholesaling and retailing of its products locally, regionally and internationally. Despite the recession, over the last two years the company has managed to maintain a positive image within the country leading to a 10% increase in sales, and successfully attracting new customers. Advertising on the company's website and the year-old online shopping have also been very successful.
In order to continue increasing sales and improving customer service, the manager of the sales, marketing and customer services department, Ms Kevor Bacchus, has advised departmental staff of the importance of maintaining standards. You currently serve as clerk to the entire department, including corporate communications.
As the corporate communications clerk, suggest THREE ways in which you can contribute to maintaining MFI's positive public image.
[3 marks]
To adequately deal with the increase in business, Ms Bacchus has decided to hire a customer services clerk. She provided the following information.
Successful candidate should possess five CSEC subjects including Mathematics and English A and an Associate Degree in Office Management. The position requires someone with competencies in information technology/computer programmes who is also proficient in the use of different pieces of office equipment. Key tasks would include answering customer queries/complaints and informing customers about promotions and offers.
(a) From the information given above, draft the advertisement for the customer services clerk position, using the outline provided on page 7, to be placed on the company's website. Ensure that the information is placed under the appropriate headings.
Mannings Foods Inc. Middle Street Kingstown, St Vincent VACANCY Outline for draft advertisement for the Customer Services Clerk position
Duties/Responsibilities: (i) (ii)
Qualifications: (i) (ii)
Skills Required: (i) (ii)
Send résumé on or before 30 March 2016 via e-mail to [email protected]. Unsuitable applications will not be acknowledged.
(b) The sales, marketing and customer services department did not achieve these successes on its own but often had to liaise with other departments.
Explain ONE reason EACH why it was necessary for the sales staff to communicate with the following departments:
[6 marks]
From the information given above, draft the advertisement for the customer services clerk position, using the outline provided on page 7, to be placed on the company's website. Ensure that the information is placed under the appropriate headings.
Outline for draft advertisement for the Customer Services Clerk position
Duties/Responsibilities: (i) (ii)
Qualifications: (i) (ii)
Skills Required: (i) (ii)
Send résumé on or before 30 March 2016 via e-mail to [email protected]. Unsuitable applications will not be acknowledged.
[6 marks]
The sales, marketing and customer services department did not achieve these successes on its own but often had to liaise with other departments.
Explain ONE reason EACH why it was necessary for the sales staff to communicate with the following departments:
[6 marks]
Accounts
[2 marks]
Operations
[2 marks]
Transport
[2 marks]
Although MFI has been enjoying steady growth in sales over the last two years, its market research has shown that one brand of its ketchup has been slow in moving off the supermarket shelves.
Suggest FOUR actions that the company could take to ensure an increase in sales of the slow-moving ketchup.
[4 marks]
An enquiry, dated 4 April 2016, on the products listed below was received from a new customer, Thomas Rowe Retailers, 10 Richland Park, St Vincent.
Complete the quotation on page 11 to be sent in response to the enquiry by Thomas Rowe Retailers.
[6 marks]
Thomas Rowe Retailers of Richland Park, St Vincent, found the terms and prices to his liking and placed Order No. 0034 dated 11 April 2016, but increased the number of assorted 12 oz. MFI fruit punch drinks to 30. It is the company's policy to issue only proforma invoices to new customers.
Explain how the proforma invoice may be used in this instance.
[2 marks]
Use the form provided below to complete the invoice to be sent to the buyer.
Mannings Foods Inc. Middle Street Kingstown, St Vincent Tel: 554 1457 Fax: 554 1458 Email: [email protected]
Prepared for: 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& O E
| Quantity | Description | Price ($) | Total ($) |
|---|---|---|---|
| 10 | Cases 14 oz. bottles MFI ketchup | 45.00 | 450.00 |
| 15 | 12 oz. cans MFI peas and carrots | 03.55 | 53.25 |
| 30 | Cases assorted 12 oz. MFI fruit punch drinks | 60.00 | |
| Gross invoice | |||
| Less 20% trade discount | |||
| Net invoice | |||
| Plus VAT 15% | |||
| Total |
[7 marks]
MFI is planning for the celebrations of its tenth anniversary. In the past years, the company submitted a press release to the media.
Suggest THREE other approaches that the company could consider as part of its celebrations, giving a justification for EACH approach.
[6 marks]
A major duty of a clerk in the sales office is to calculate commission paid to the sales agent. At MFI, commission is calculated based on the rates shown below.
| Amount of Sales | Rate of Commission |
|---|---|
| Less than or equal to $10 000 | 3% |
| Greater than $10 000 and up to $25 000 | 5% |
| Greater than $25 000 and up to $40 000 | 8% |
| Over $40 000 | 10% |
Calculate the commission for the following agents. Show all calculations.
[8 marks]
Calculate the commission for the following agents. Show all calculations. (i) Agent A whose sales amounted to $47 000
(ii) Agent B whose sales amounted to $28 000
[3 marks]
Agent A in (a) (i) above, receives a base salary of $23 500. Calculate his take home pay, if his total deductions amount to 8% of his gross wage.
[3 marks]
Explain how the plan used by MFI to pay commission, as shown in the table on page 13, will benefit the corporation.
[2 marks]
One practice which customers of MFI are very pleased about is the convenient online shopping which has been recently introduced. Explain ONE benefit to MFI of promoting online shopping.
[2 marks]